Shipping Policy

Processing Time

Once your order is placed, please allow 1–3 business days for us to verify, pack, and prepare your order for dispatch.

Orders are processed Monday to Friday only. Orders placed on weekends or public holidays will begin processing on the next business day.

Handling & Transit Time

After your order has been dispatched, delivery typically takes 5–10 business days within Australia.

We do not deliver on weekends or public holidays.

Estimated Delivery Time

Delivery timeframes are estimates only. Delays caused by carriers or other unforeseen circumstances are outside our control.

Shipping Cost

We offer Free standard shipping on all orders delivered within Australia. No minimum order value required.

Shipping Countries

We currently ship to Australia only. Our products are dispatched from multiple warehouses to ensure delivery across all Australian states and territories.

International shipping is not available at this time.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

To track your order:

1. Check your inbox for a shipping confirmation email from By Susan Australia.
2. Click the tracking link in the email, or visit our Track Your Order page and enter your tracking number.
3. If you haven't received a tracking email after 3 business days, please check your spam folder or contact us.

Contact Us

If you have any questions about your order or delivery, please reach out to our support team:

This website is operated by;

Hong Kong International E-Commerce Co. Limited
Brand Name: By Susan Australia
Company No. 76925878
Unit 1406C 14/F Blk B Texaco Rd Ind Ctr No 14-22 Wang Lung St Tsuen Wan, 0000, Hong Kong

Email: support@bysusanaustralia.com
Phone: +61489996716
Customer Service Hours: Monday to Saturday: 9:00 AM to 6:00 PM AEST

The brand By Susan Australia is a trading name used for our online store.