About us
Who We Are
By Susan Australia was born from a simple but powerful belief — that every woman deserves to feel comfortable, confident, and beautiful in what she wears, every single day. We are an Australian women's fashion brand dedicated to bringing you thoughtfully curated footwear, clothing, and accessories that blend style with everyday wearability.
We are not just a store. We are a community of women who value quality, comfort, and looking great without compromising on either. Whether you are heading to brunch, running errands, or stepping into the office, By Susan Australia has something made just for you.
What We Offer
At By Susan Australia, we offer a carefully selected range of women's products including:
Footwear — from orthopedic boots and sandals to sneakers and loafers, designed with comfort-first technology without sacrificing style
Clothing — seasonal tops, cardigans, sweaters, and more that are as practical as they are beautiful
Accessories — handbags, shoulder bags, and everyday carry essentials that complete every outfit
Every product in our collection is chosen with one question in mind: would a woman reach for this again and again? If the answer is yes, it earns its place in our store.
Our Mission and Values
Our mission is to make feel-good fashion accessible to every Australian woman — regardless of age, size, or lifestyle. We believe that great style should never come at the cost of your comfort, your wallet, or your time.
Our core values guide everything we do:
Comfort First — We champion footwear and clothing that supports your body and fits your life, not the other way around
Quality You Can Feel — Every item is selected for its craftsmanship, durability, and attention to detail
Affordability Without Compromise — Looking great should not break the bank. We work hard to bring you premium styles at honest prices
Customer at the Heart — Every decision we make starts and ends with you. Your satisfaction is not just a goal — it is our standard
Why Trust By Susan Australia
We know you have choices, and we do not take your trust lightly. Here is why thousands of Australian women shop with us:
Tried and Tested Products — Every item goes through a careful selection process before it ever reaches our store
Secure and Flexible Payments — We offer a range of trusted payment options so you can shop with complete peace of mind
Fast and Reliable Shipping — We work with trusted carriers to get your order to your door as quickly as possible
Dedicated Customer Support — Our team is here for you Monday to Saturday, ready to help with any question, big or small
Hassle-Free Returns — We stand behind every product we sell. If something is not right, we will make it right
By Susan Australia is more than a brand — it is a promise. A promise to show up for you with products that make your everyday life a little more stylish, a little more comfortable, and a whole lot better.
Thank you for being part of our story.
— The By Susan Australia Team
If you have any questions, you can contact us at support@bysusanaustralia.com
or visit our website bysusanaustralia.com
This website is operated by;
Hong Kong International E-Commerce Co. Limited
Brand Name: By Susan Australia
Company No. 76925878
Unit 1406C 14/F Blk B Texaco Rd Ind Ctr No 14-22 Wang Lung St Tsuen Wan, 0000, Hong Kong
E-mail: support@bysusanaustralia.com
Phone: +61489996716
Customer Service Hours: Monday to Saturday: 9:00 AM to 6:00 PM AEST
The brand Susan Australia is a trading name used for our online store.